The Transformation at a Glance
before
after
8–15 min to reach root cause
Under 2 min to reach root cause
3+ tools to check during incidents
1 centralized platform (ObserveNow + Aiden)
5 min to open the right cloud console
Instant access via Aiden natural language query
5–10 min to craft the right log query
Aiden runs queries automatically using Knowledge Base
Manual RCA docs created after every incident
Shareable chat history = built-in RCA report
No separation of dev/prod observability
Workspace-based RBAC and data isolation
Reactive, manual troubleshooting
Agentic, skill-based automated investigation
